Order processing

Orders are processed within 1–3 business days (excluding weekends and public holidays) after payment is received. If anything holds up your order, we will contact you.

Shipping rates and delivery estimates

Our full rates, delivery zones and timeframes are set out on our Shipping & delivery page. Charges are also calculated and displayed at checkout. Estimated delivery times are a guide only and are not guaranteed. Timeframes may vary depending on your location, carrier delays, and peak periods.

Domestic shipping (Australia)

We ship within Australia. Typical delivery timeframes:

• Standard shipping: 3–5 business days
• Express shipping: 1–2 business days within the Australia Post Express Post network. Outside that network, Express remains our fastest option but is not a next-business-day service.
• Large items sent in their own box: 5–8 business days

Delivery times may be longer for regional or remote areas.

Pickup and local delivery

Free pickup is available from our Kingscliff shop. Local delivery is available to selected southern Tweed coast postcodes on orders of $45 and over. Both are shown at checkout when your order and address qualify. Full details are on our Shipping & delivery page.

International shipping

We currently ship within Australia only.

Order tracking

Once your order has shipped, you will receive a confirmation email with tracking information (where available). Tracking updates are provided by the carrier and may not reflect real-time status.

Delays and lost parcels

We are not responsible for delays caused by:

• shipping carriers
• customs processing
• weather events
• incorrect or incomplete delivery information provided by the customer

If your parcel is delayed or appears lost, please contact us at hello@wonderloft.com.au and we will assist in lodging an enquiry with the carrier.

Incorrect address or failed delivery

Please ensure your shipping address is correct at checkout. If an order is returned to us due to an incorrect or incomplete address, or failed delivery attempts, you may be required to pay additional shipping fees to have the order re-sent.

Damaged items in transit

Please inspect your order upon delivery. If your item arrives damaged, contact us as soon as possible, ideally within 48 hours of delivery, at hello@wonderloft.com.au with:

• your order number
• photos of the damaged item and packaging

We will assess the issue and arrange a replacement or refund in accordance with the Australian Consumer Law. See our Refund policy for full details.

Australian Consumer Law

Nothing in this Shipping Policy limits your rights under the Australian Consumer Law. If your item is lost or damaged in transit, you may be entitled to a remedy.

Contact us

If you have any questions about shipping, please contact us at hello@wonderloft.com.au.