Change-of-mind returns

We accept change-of-mind returns within 14 days of delivery or collection, provided the item:

• is unused and in its original condition, with any packaging and seals intact
• is returned with proof of purchase

Before returning anything, please email hello@wonderloft.com.au to request approval. Returns sent without prior approval cannot be accepted.

Faulty, damaged, or incorrect items are covered by your rights under the Australian Consumer Law, regardless of the 14-day window.

Non-returnable: sale and clearance items, gift cards, and custom or personalised items (change-of-mind only; your Australian Consumer Law rights are unaffected).

Faulty, damaged, or incorrect items

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If you receive an item that is:

• faulty
• damaged
• not as described
• incorrect

you are entitled to a repair, replacement, or refund, depending on the nature of the issue.

Please inspect your order as soon as it arrives and contact us at hello@wonderloft.com.au so we can resolve the issue promptly. We will cover return shipping costs where a product is confirmed to be faulty or incorrect.

Exchanges

We do not offer direct exchanges. The fastest way to receive a different item is to return your original purchase (once approved) and place a new order.

Refunds

Once we receive and inspect your return, we will notify you of the outcome. If approved, your refund will be issued to your original payment method within 10 business days. Banks and payment providers may take additional time to process it.

If more than 15 business days have passed since your return was approved, please contact us at hello@wonderloft.com.au.

Contact

For all returns, refunds, or questions, contact us at hello@wonderloft.com.au.